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Refund Policy

A legal disclaimer

Refund Policy – Peak Precision Marking

Overview

At Peak Precision Marking, we are committed to delivering high-quality, professional line marking services across Western Australia. Our goal is to ensure each project meets the expectations and safety standards of our clients while complying with all relevant regulations.

This Refund Policy outlines your rights under the Australian Consumer Law (Competition and Consumer Act 2010) and our approach to refunds and service guarantees for work carried out by Peak Precision Marking.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a remedy if the services we provide:

  • Are not delivered with due care and skill;

  • Are not fit for the purpose you made known to us;

  • Do not match the agreed specifications or scope.

If our services fail to meet these consumer guarantees, you may be entitled to a remedy such as:

  • Re-performance of the service (e.g., correction of defects);

  • A partial or full refund, depending on the nature and extent of the issue.

Change of Mind and Cancellations

We do not offer refunds for change-of-mind cancellations once a service has been scheduled, especially if site preparation has begun or resources have been allocated.

If you need to reschedule a booking, please provide at least 72 hours’ notice. We may charge a cancellation fee to cover costs incurred, including crew mobilisation or equipment preparation.

Service Concerns or Unsatisfactory Work

If you believe the completed line marking work is not up to standard or does not match the agreed scope, you must notify us within 7 calendar days of service completion.

Upon notification, we will:

  1. Review the issue (this may include a site visit);

  2. Assess whether a defect or failure has occurred;

  3. Offer an appropriate remedy, such as rectification, re-marking, or in some cases, a partial refund.

We are not responsible for defects or damage arising from:

  • Improper use or alteration after completion;

  • Exposure to conditions beyond our control (e.g., excessive weather, heavy traffic before curing);

  • Inadequate surface conditions not disclosed prior to service.

Client Obligations

Refunds or service redress will not apply where:

  • The client fails to provide accurate job scope or site conditions;

  • Delays are caused by lack of access or on-site obstructions;

  • The project was completed to the agreed scope, but preferences changed after completion.

Additional work requested outside the original scope may incur further charges.

Deposits and Booking Fees

A non-refundable deposit may be required to secure your booking. This deposit covers:

  • Crew scheduling;

  • Materials preparation;

  • Travel arrangements;

  • Project planning.

In the event of a client-initiated cancellation, this deposit will be forfeited unless otherwise agreed.

Weather and Environmental Factors

As a service reliant on external conditions, weather may impact scheduling. Services may be delayed due to rain, extreme temperatures, or humidity that affects curing times or visibility.

Refunds are not available for weather-related delays. We will reschedule your service at the next available and suitable time, in consultation with you.

Refund Process

If a refund is deemed appropriate, it will be issued using the original payment method within 7–10 business days. You will be notified in writing of the outcome and any next steps.

How to Submit a Service Concern or Refund Request

To raise a concern or request a refund, please contact us within 7 days of service completion at:

Peak Precision Marking
Email: Inquires@peakprecisionmarking.com.au
ABN: 76 719 431 264
Website: www.peakprecisionmarking.com.au
 

Please include:

  • Your full name and contact details

  • Date and location of the service

  • A clear description of the issue

  • Supporting evidence (e.g., photos, contract or quote reference)

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